Shipping policy

SHIPPING POLICY

Boneyard Beds — Shipping Policy

Pre-order fulfilment

All orders are pre-orders. Please read our Pre-Order Terms in full — they set out production times, your cancellation rights, and our dispatch commitments.

Processing and dispatch

Orders are dispatched within 1–2 business days of production completing. Production takes approximately 45–55 daysfrom the date of order. Total estimated time from order to delivery is approximately 60 days, with an outside dispatch limit of 75 days.

Processing time does not include transit time. Business days are Monday to Friday, excluding public holidays.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. Please allow up to 72 hours for tracking information to update after dispatch. If your tracking has not updated after 7 days, contact us and we will investigate with the carrier.

Delivery estimates

Delivery estimates are provided by our carriers and are estimates, not guarantees. We are not responsible for delays caused by:

• courier or postal service delays
• customs inspection, clearance or processing
• incorrect or incomplete address details provided at checkout
• failed delivery attempts or uncollected parcels
• adverse weather, industrial action, or other events outside our reasonable control

Customs, duties and import taxes

For international orders, any customs duties, import taxes or handling fees are the responsibility of the recipient and are not included in the price paid at checkout. These charges are set by your local authority and we have no control over them or visibility of them. Refusal to pay import charges resulting in the parcel being returned or destroyed is not grounds for a refund.

Address accuracy

You are responsible for entering a complete and correct delivery address at checkout. We dispatch to the address supplied and cannot redirect a parcel once it has left us.

If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and offer to re-ship at your cost, or refund the order value less the original shipping cost and any return carriage charged to us.

If you notice an error in your address, email us immediately at sportsnugs2026@outlook.com. We can usually amend an address at any point before dispatch, which on a pre-order is a considerable window.

Lost, stolen or undelivered parcels

If tracking shows your parcel as delivered but you have not received it, please check with other members of your household and your immediate neighbours, and allow 3 business days — carriers occasionally scan early. If it has not appeared, contact us within 14 days of the delivery scan and we will open an investigation with the carrier.

If tracking shows your parcel as in transit with no movement for 21 days, contact us and we will treat it as lost and resolve it with a replacement or a refund at our discretion.

We cannot accept liability for parcels marked delivered where a claim is raised more than 30 days after the delivery scan.